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TERMS AND CONDITIONS OF SALES AND DELIVERIES

Shipping Information

Our shipping rates are as follows:

For shoes and bags there is a flat rate per order of $9.95 Australia wide. For jewellery a rate of $6.00 per order is applicable. All orders are sent via Express Post in Australia Post satchels.

International shipping can be arranged upon request.

Orders will be shipped within 48 hours of your payment clearing. If an order is received on weekend  it will be sent  the next available business day. This is subject to the time your order is placed, public holidays and any other unforseen cirumstances beyond our control. You will receive email notification when your order has been sent including the Australia Post tracking number. If you have not received an order within 10 days please notify us by email at info@allaboutme.net.au. If you have any questions or would like an estimated delivery date, please contact us on 08 9848 3955 or email at info@allaboutme.net.au

Returns/Refunds

We are committed to your complete satisfaction and we will exchange (see Exchange Policy below) or refund your purchase within 14 days of the original order dispatch date. You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered, scuffed or dirty.

We do not cover the shipping cost of returns or exchanges, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.

To return an item, please email us at info@allaboutme.net.au with the following information:

  • Your Order number if known (will be on the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you would like to exchange an item please refer to the following policy.
Exchange Policy

We will accept exchanges for a different size or color within 14 days of the original order dispatch date dependent on stock availability. 

However, if you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.

You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered, scuffed or dirty.  Worn or dirty items will be returned back to you.
We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.
Clearance / Sale Items Exceptions

Please choose carefully as we do not offer exchange or refund on the clearance or sale items unless the item is faulty, delivered damaged or incorrectly supplied.

Faulty Goods

If you intend to return a faulty item, please notify us on (08) 9848 3955 or at info@allaboutme.net.au before returning the item.

Goods received will be inspected for manufacturing faults. Items deemed subject to wear and tear will not be accepted as faulty. You will be notified and the goods will be returned to you at your own expense.

Refunds for goods deemed as faulty will be credited by the method of payment at the time of purchase.

Damaged Deliveries or Incorrect Supply

We will rectify any orders delivered damaged or incorrectly supplied. Before returning your damaged delivery or incorrect supply please notify us at info@allaboutme.net.au or phone (08) 9848 3955. You will be notified by email when your return is received. We will replace damaged goods when possible, subject to availability; otherwise we will issue a full refund for the value of the damaged item(s).

Cancellation Policy
Cancellation of an order before the order has been dispatched, will incur a cancellation fee, which is 10% of the total order amount. We process all orders as quickly as possible, so we are not always able to cancel an order after it is placed. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.
Payment
We accept payments by VISA or MasterCard credit cards. Our secure online payment system is automated and if your credit card is authorised, payment will be taken immediately, and we will send an email confirming that your order has been successful. Your credit card information is secured by 128-bit Secure Sockets Layer (SSL) encryption technology, which guarantees encryption and protection of personal information and credit card transactions. It is the same level of security as used by many of the banks. We do not have any access to your credit card details.