TERMS AND CONDITIONS OF SALES AND DELIVERIES
Our shipping rates are as follows:
For shoes and bags there is a flat rate per order of $9.95 Australia wide. For jewellery a rate of $6.00 per order is applicable. All orders are sent via Express Post in Australia Post satchels.
International shipping can be arranged upon request.
Orders will be shipped within 48 hours of your payment clearing. If an order is received on weekend it will be sent the next available business day. This is subject to the time your order is placed, public holidays and any other unforseen cirumstances beyond our control. You will receive email notification when your order has been sent including the Australia Post tracking number. If you have not received an order within 10 days please notify us by email at firstname.lastname@example.org. If you have any questions or would like an estimated delivery date, please contact us on 08 9848 3955 or email at email@example.com
We are committed to your complete satisfaction and we will exchange (see Exchange Policy below) or refund your purchase within 14 days of the original order dispatch date. You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered, scuffed or dirty.
We do not cover the shipping cost of returns or exchanges, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
To return an item, please email us at firstname.lastname@example.org with the following information:
Your Order number if known (will be on the confirmation email)
Your name and address
A description of the item you are returning
Whether you would like a refund or exchange. If you would like to exchange an item please refer to the following policy.
We will accept exchanges for a different size or color within 14 days of the original order dispatch date dependent on stock availability.
However, if you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.
Please choose carefully as we do not offer exchange or refund on the clearance or sale items unless the item is faulty, delivered damaged or incorrectly supplied.
If you intend to return a faulty item, please notify us on (08) 9848 3955 or at email@example.com before returning the item.
Goods received will be inspected for manufacturing faults. Items deemed subject to wear and tear will not be accepted as faulty. You will be notified and the goods will be returned to you at your own expense.
Refunds for goods deemed as faulty will be credited by the method of payment at the time of purchase.
Damaged Deliveries or Incorrect Supply
We will rectify any orders delivered damaged or incorrectly supplied. Before returning your damaged delivery or incorrect supply please notify us at firstname.lastname@example.org or phone (08) 9848 3955. You will be notified by email when your return is received. We will replace damaged goods when possible, subject to availability; otherwise we will issue a full refund for the value of the damaged item(s).